U.S. Bank Branch in 950 17th Street

Customer Reviews about U.S. Bank Branch:

• ★ ☆ ☆ ☆ ☆
  I work at a bank in Fort Collins and today I called this bank to ask if they would verify funds on a larger check that our customer deposited. The girl I spoke to, Michelle I believe, was very short with me. When I asked if she would verify the funds she just said, "No." I said, "Okay...would you be able to verify that it is an open and active account?" Again, she only said, "No." I replied with "Thanks anyway, have a good day" and her response was "Okay, bye." Who talks like that? I 100% understand that verifying checks is against some banks' policies but the way she spoke to me was not okay. What's wrong with saying, "I'm sorry, we don't verify checks as it's against our policy"? I would have been perfectly content with that answer instead of a flat "no". When I called later to speak to a manager, I told him what happened and he just stated verifying checks was against their policy. That wasn't my problem, the way I was spoken to was the problem. It just didn't seem to click with them. I truly hope you don't speak to your customers like that because that's a surefire way to lose them. We won't be calling here again for assistance.
  By Loni Clements, July 29, 2017
• ★ ★ ★ ★ ★
  Insider and outside ATM. Plenty of tellers. High quality staff- everyone is friendly! My favorite branch in Denver
  By Emerson Spiller, May 27, 2017

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About U.S. Bank Branch in Denver